Returns & Refunds

Returns

All Pokémon packs are opened live on stream and are not eligible for returns, refunds, or exchanges after purchase.

If your cards arrive damaged, missing, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the package and its contents. We’ll review the issue and work with you on an appropriate resolution.

Unopened products may be eligible for a return only if approved in advance. Return shipping costs may apply, and the item must be in its original, unopened condition.

Combined Orders & Shipping Refunds

If you place multiple orders before they have been shipped, we may be able to combine your orders into a single shipment.

Where we are able to combine your orders, we will refund any additional shipping charges that are no longer required. This means you won't have to pay multiple shipping fees when your orders can safely be shipped together.

If you would like multiple orders to be combined, please contact us as soon as possible before your orders are shipped. This can be done via email or Twitch chat, leave your Twitch name in your order.