Last updated: 13 September 2026

At IamDJKards, we aim to package every order carefully and dispatch it as quickly as reasonably possible.

As IamDJKards offers live Pokémon pack openings, customers may also choose to have their cards held for a period of time so that future orders can be combined into one shipment.

UK Shipping

We offer the following UK delivery options at checkout:

UK Standard

Standard delivery is available for orders within the United Kingdom.

Orders will be securely packaged and sent using the delivery service selected at checkout.

UK Express

Express delivery is available for customers who require a faster delivery service.

Please note that selecting Express delivery does not guarantee delivery on a specific date unless a specific delivery guarantee is expressly stated at checkout.

Delivery times are estimates provided by the relevant postal or courier service.

International Shipping

We offer international shipping to selected countries, including destinations in:

• Europe

• United States

• Canada

• Japan

• Other countries where shipping is available at checkout

International delivery times vary depending on the destination, customs processing and local postal or courier services.

Customers are responsible for any customs charges, import duties, taxes or other fees charged by the destination country unless otherwise stated at checkout.

IamDJKards has no control over customs processing times or charges imposed by the destination country.

Processing & Dispatch

We aim to process and dispatch orders as soon as reasonably possible.

Orders containing Pokémon products purchased for live opening may be dispatched after the relevant live stream or opening session.

Orders being held at the customer's request for combined shipping will not be dispatched until the customer requests shipment, subject to the Hold & Combine Orders section below.

Orders may take longer to dispatch during busy periods, product releases, live events, weekends and public holidays.

Once your order has been dispatched, you will receive delivery information where tracking is available for the service selected.

Hold & Combine Orders

Customers may ask IamDJKards to hold their cards for combined shipping if they intend to place additional orders.

When you ask us to hold your cards, your order will remain unfulfilled until you ask us to dispatch your held orders. This is normal and means your cards are being stored by IamDJKards rather than having been dispatched.

Any dispatch or delivery estimates displayed by Shopify or at checkout may no longer apply while an order is being held at the customer's request.

Additional orders placed while your cards are being held may be added to your existing held cards and combined into one shipment where reasonably possible.

When you're ready to receive your cards, please contact IamDJKards and let us know that you would like your held orders dispatched.

Combined Shipping Charges

If you have paid shipping charges on multiple orders that are later combined into one shipment, we will refund additional shipping charges that are no longer required where appropriate.

If combining multiple orders results in a parcel that requires a larger or more expensive shipping service because of its size, weight or destination, we may contact you regarding any additional shipping cost before dispatch.

How Long We Hold Cards

Cards will normally be held for up to 30 days from the date of the first held order.

If you would like your cards held for longer, please contact IamDJKards before the holding period ends.

If the holding period expires, we may contact you to arrange shipment. If we are unable to contact you, we may dispatch your held cards to the delivery address provided with your order.

Once an order has been dispatched, it can no longer be combined with another order.

By asking IamDJKards to hold your cards, you are requesting that we delay dispatch until you request shipment. This does not affect your statutory rights.

Packaging

Pokémon cards and other collectible products will be packaged appropriately for their size and type.

Individual cards may be placed in protective packaging such as card sleeves and/or top loaders where appropriate.

Bulk cards and larger orders may be packaged using suitable envelopes, padded packaging or boxes depending on the contents and size of the order.

We take reasonable care when packaging orders to help protect products during transit.

Tracking

Where a tracked delivery service has been selected, tracking information will be provided where available.

Please allow some time for tracking information to update after dispatch, particularly during weekends, public holidays and busy periods.

Orders being held for combined shipping will not receive dispatch tracking until the combined shipment has been sent.

Delayed or Missing Orders

If your order has been dispatched but has not arrived within the expected delivery timeframe, please contact us so that we can investigate.

For tracked deliveries, we may use tracking information provided by the postal or courier service to investigate the delivery.

International deliveries may take longer than the estimated delivery period due to customs processing or local postal services.

Please remember that an order being held at your request for combined shipping has not yet been dispatched, even if an estimated delivery date is displayed by Shopify.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs of:

• The outer packaging

• Any damage to the packaging

• The contents of the package

• The affected products

We will review the issue and work with you on an appropriate resolution in accordance with your statutory rights.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the package and its contents where possible so that we can investigate the issue.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If you notice that your delivery address is incorrect, please contact IamDJKards as soon as possible.

We may be unable to change the delivery address once an order has been dispatched.

Customers who have cards being held should also contact us if their delivery address changes before requesting shipment.

International Customs

International customers are responsible for ensuring that the products they order can legally be imported into their country.

Any customs duties, import taxes, handling fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

IamDJKards cannot guarantee how long an international order will take to clear customs.

Delivery Times

All delivery times shown on the website or at checkout are estimates unless expressly stated otherwise.

Delivery times can be affected by circumstances outside our reasonable control, including postal delays, courier delays, customs processing, severe weather and public holidays.

Choosing an Express service does not guarantee delivery by a specific date unless a specific delivery guarantee is expressly stated at checkout.

Delivery estimates do not apply while an order is being held at the customer's request for combined shipping. The normal delivery process begins once the customer requests shipment and the order is dispatched.

Contact

If you have any questions about shipping, combined shipping, held cards or an existing order, please contact IamDJKards through the contact details provided on our website.

IamDJKards